Privacy Policy

Who Is Responsible for Your Information?

Cronin's Cleaning Services Limited is the data controller for personal information that we collect and use for our own business purposes. In this policy, references to "we", "us" and "our" mean Cronin's Cleaning Services Limited.

We are registered with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Whose Information Do We Collect?

We may process personal information relating to:

• people who contact us to enquire about our cleaning services;
• current and former customers and the people who act on behalf of business customers;
• people whose information is provided to us as part of carrying out cleaning services for a customer;
• suppliers, contractors, professional advisers and other business contacts;
• people who enquire about or apply for work with us; and
• visitors to our website.

What Personal Information Do We Collect?

The information we collect depends on how you interact with us. It may include:

• your name, address, telephone number and email address;
• your company or organisation name, job title and business contact details;
• information contained in enquiries, emails, contact forms, telephone calls and other correspondence;
• details about the property, premises or cleaning services you ask us to provide;
• records of quotations, work undertaken, service arrangements and our communications with you;
• billing, payment and accounting information;
• information relevant to a job enquiry or application where you contact us about working for Cronin's;
• technical information generated when you use our website, such as your IP address, browser information, device information and cookie data where applicable; and
• any other information you choose to provide to us.

We ask that you do not provide us with more personal information than is reasonably necessary for us to deal with your enquiry or provide our services.

How Do We Collect Your Information?

Most of the personal information we process is provided directly by you, for example when you:

• complete a contact form on our website;
• email or telephone us;
• ask us for a quotation;
• become a customer or business contact;
• communicate with us while we are providing cleaning services; or
• enquire about employment or send us information relating to a job application.

We may also receive information from another person or organisation where this is necessary to provide our services, manage a business relationship, comply with the law or where you would reasonably expect the information to be shared with us.

How Do We Use Your Information?

We only use personal information where we have a proper reason for doing so. We may use it to:

• respond to questions, enquiries and requests for quotations;
• arrange, manage and provide our cleaning services;
• communicate with customers and business contacts;
• manage customer accounts and service records;
• issue invoices, process payments and maintain accounting records;
• manage complaints, queries or disputes;
• manage our relationships with suppliers, contractors and other business partners;
• consider enquiries or applications relating to employment;
• maintain, protect and improve our website and IT systems;
• prevent fraud, misuse or security incidents; and
• comply with our legal, regulatory, tax and accounting obligations.

Our Legal Basis for Using Your Information

UK data protection law requires us to have a lawful basis whenever we process personal information. Depending on the circumstances, we may rely on one or more of the following:

Contract

We may need to use your information to take steps at your request before entering into a contract, or to provide services that we have agreed to provide to you.

Legitimate Interests

We may process information where it is reasonably necessary for our legitimate business interests, provided those interests do not override your rights and freedoms. This can include responding to business enquiries, managing customer relationships, operating our website, maintaining security and developing our business.

Legal Obligation

We may need to keep or use certain information to meet legal, accounting, tax, regulatory or other statutory obligations.

Consent

Where we rely on your consent, you are free to withdraw that consent at any time. Withdrawing consent will not affect processing that took place before it was withdrawn.

Website Data & Cookies

When you visit our website, certain technical information may be collected automatically to help the website operate securely and correctly and, where you have permitted it, to help us understand how visitors use the site.

Our website may use cookies and similar technologies. Some cookies are necessary for the website to work, while others will only be used where you have given the appropriate permission.

You can find more information about the cookies used on this website and manage your choices in our Cookie Policy .

Who May We Share Your Information With?

We do not sell your personal information. We may, however, need to share limited information with trusted organisations that help us operate our business or provide our services.

Depending on the circumstances, these may include:

• IT, website, hosting and technical support providers;
• accountants, bookkeepers and other professional advisers;
• payment, banking and financial service providers;
• contractors or service providers working with us where access to information is reasonably necessary;
• insurers and legal advisers where necessary;
• government bodies, regulators, law enforcement agencies or courts where we are legally required to disclose information; and
• another organisation where this is necessary as part of a sale, restructuring or transfer of all or part of our business, subject to appropriate confidentiality and data protection requirements.

Where another organisation processes personal information on our behalf, we expect it to use the information only for the agreed purpose and to protect it appropriately.

Information We Process for Our Customers

Occasionally, a business customer may provide us with personal information about another person because it is necessary for us to carry out the cleaning services they have asked us to provide.

Where we process personal information solely on a customer's behalf, that customer may be the data controller and we may be acting as its data processor. In those circumstances, questions about how the information is being used should normally be directed to the organisation that supplied it to us.

We will nevertheless handle any such information carefully, confidentially and in accordance with our data protection obligations.

International Transfers

Some of the technology and service providers used by businesses operate internationally. This means personal information may, in some circumstances, be processed or made accessible outside the United Kingdom.

Where a restricted international transfer takes place, we will take steps required by UK data protection law to ensure there is an appropriate mechanism for the transfer. This may include relying on UK adequacy regulations, appropriate contractual or other safeguards, or another permitted exception where applicable.

How Do We Keep Your Information Secure?

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

Access to personal information is limited to people who reasonably need it for their work. Staff, contractors and professional advisers who may have access to confidential information are expected to handle it appropriately and securely.

Although we take reasonable precautions, no website, email system or method of electronic storage can be guaranteed to be completely secure.

How Long Do We Keep Your Information?

We only keep personal information for as long as we reasonably need it for the purpose for which it was collected, including to meet legal, accounting, tax, insurance and regulatory requirements.

As a general guide:

• information relating only to an enquiry will normally be kept for up to 12 months after our last meaningful contact, unless there is a good reason to retain it for longer;
• customer, contract, invoice and accounting information may need to be retained for a longer period after our relationship ends to meet legal, tax, accounting or potential legal-claim requirements;
• supplier and business records will be retained for as long as necessary to manage the relationship and meet our record-keeping obligations;
• information supplied in connection with a job enquiry or application will be retained only for as long as reasonably necessary for recruitment and related record keeping, unless there is a lawful reason to keep it longer; and
• cookie information is retained in accordance with the periods described in our Cookie Policy.

When information is no longer reasonably required, we will delete, anonymise or securely dispose of it where appropriate.

Keeping Your Information Accurate

It is important that the personal information we hold about you is accurate and up to date.

If your details change, or you believe information we hold about you is incorrect, please contact us at info@croninscleaningservices.com and we will update our records where appropriate.

Your Data Protection Rights

Depending on the circumstances and the legal basis on which we are using your information, UK data protection law may give you rights including the right to:

• ask us for a copy of personal information we hold about you;
• ask us to correct information that is inaccurate or incomplete;
• ask us to erase personal information in certain circumstances;
• ask us to restrict how we use your information in certain circumstances;
• object to certain uses of your personal information;
• ask for certain information to be transferred to you or another organisation where the right to data portability applies; and
• withdraw consent where consent is the lawful basis we are relying upon.

These rights are not absolute and exemptions may apply in some circumstances. For example, we may need to retain certain records to meet legal, tax, accounting or other obligations.

We may ask you for information to confirm your identity before responding to a request. This helps us make sure personal information is not disclosed to somebody who is not entitled to receive it.

To exercise any of these rights, please contact us using the details at the bottom of this page.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

When we make changes, the latest version will be published on this page and the "Last updated" date at the top will be changed.